Fairfax, VA – With help from our diligent IT team at HQ and our current Service Management System, Highlight Technologies has successfully earned the ISO 20000-1:2011 certification! The service management system, which is based off of the services that our IT team provides to the entire company, was put to the test. After a two-day full system audit, we passed with no listed non-conformance.
The ISO/IEC 20000-1:2011 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services. This is the 3rd corporate quality certification that Highlight has earned over the last year and is a true testament to dedication of both our IT and Executive teams.
About Highlight Technologies, LLC
Highlight Technologies, LLC is an 8(a), woman-owned, CMMI Level 3, ISO 9001:2015, and ISO 20000-1:2011 certified firm headquartered in Fairfax, Virginia that provides IT development and transformation, secure IT operations, and mission support services to Federal agencies. Our customers include National Security (DHS, State, Army, Navy, DISA, the Joint Staff, DTRA, Intel), Health IT (USAID, USDA, NIH, HRSA, EPA) and Citizen Services (FDIC, FTC, GSA, SBA, Education, Labor). For more information, please visit www.highlighttech.com.