Grants & Loans Services

From Disaster Relief to Life-Saving Research

Highlight provides full lifecycle support to federal government grants and loans programs. Our team combines innovative management processes and communication strategies with a deep understanding of our customers to ensure funding gets into the right hands quickly, accurately, and in compliance with applicable laws and regulations. 


Performance Matters

Emergency relief requires an emergency response. When disasters strike, from weather events to pandemics, government agencies depend on Highlight to support their loan relief programs. Working with the Small Business Administration (SBA), our experienced government loan professionals provide the people, training, and processes needed to facilitate the accurate distribution of millions of loans and billions of dollars each year. At Highlight, we understand the importance of quickly providing relief in disasters and the importance of being accountable for every tax dollar.

Highlight has the experience to quickly staff, train, and supervise hundreds of staff nationwide who work directly with those impacted to deliver financial assistance. We set up communication channels between the government, lenders, and borrowers to seamlessly connect every entity to quickly process, distribute, collect on, and, when applicable, forgive loans. We then follow up with borrowers and lenders to ensure every loan is used in full compliance with its terms and agreements.

Case Study

Scaling the Mission to Meet the Need

Highlight for over 2 years has supported a federal civilian agency with emergency loan services. In under two months, Highlight hired and trained over 600 personnel to staff service centers throughout the United States. Highlight supported programs to process over 10 million loans and $300 billion in relief aid to date. 


Unique Insight

Every year, the federal government awards billions of dollars in grants to support critical health care research. Mission stakeholders depend on Highlight for our hands-on grants lifecycle support and expertise. One of the most significant challenges in provisioning federal grants is simplifying the process for applicants. Our experts work with each customer to make the application process transparent and efficient—from outreach to submission, review, and award. Once awarded, we monitor performance and comply with applicable laws and regulations. Highlight pairs our federal grants experience with our customers’ unique needs and requirements to adapt our process and workflow to streamline and advance the mission.

For the Department of Health and Human Services (HHS), Highlight facilitates grants for the National Institutes of Health (NIH) Center for Scientific Review and the Administration for Children and Families (ACF) Head Start program. Key to their success is our communications outreach and training initiatives to applicants and grantees. This outreach results in a more robust field of qualified applicants and ultimately U.S. tax dollars better spent during the performance period.

Case Study

Grants to Drive Research and Development Forward

Highlight reviews and processes 90,000 grants annually, provides advisory and assistance services, provides data analysis, and business process support to improve the grants process, including training coordination and SharePoint development and maintenance.

We Follow the HI-WAY™

Grants and Loans programs require coordination with a broad range of stakeholders. At Highlight, we are driven by HI-WAY™, our customer-centric best practices framework that guides our service delivery and ensures that we maintain collaboration and stakeholder engagement throughout the process. Our service delivery methodology is proven to reduce risk and is tailored to each unique program leveraging the most applicable best practices without the burden of excessive process.