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Public health information is now available in an instant to citizens, with both positive and negative consequences. This is an emerging challenge for public health leaders who must break through the noise of an ever-expanding digital landscape to educate and improve American lives.
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Three Ways to Restore Public Trust in Health Information
Public health information is now available in an instant to citizens, with both positive and negative consequences. This is an emerging challenge for public health leaders who must break through the noise of an ever-expanding ...
Read Post »Federal Agencies Challenged (Again) to Improve the Customer and Citizen Experience
If you’ve interacted online with the government lately, chances are you were underwhelmed by the customer experience (CX). Presidential Executive Order 14058 hopes to change that perception, but government officials on the front lines of this initiative ...
Read Post »National Preparedness Month: Prepare to Protect
Life is full of the unexpected. Some of the unexpected can be wonderous, uplifting surprises, while other times, they are strenuous and devastating. September is widely recognized as National Preparedness Month or NPM. This year’s ...
Read Post »Chatbots Gain Favor by Government Agencies
Chatbots are gaining favor by government agencies to improve service delivery. “Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries,” according to Government Technology, which only ...
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