Blog

Pushing Innovation Forward within the Public Sector

Public sector organizations recognize the imperative to modernize legacy systems, digitally transform, and improve constituent-facing and back-office processes. While all organizations need to innovate to achieve these goals, government innovators face different hurdles than the commercial sector. Most government organizations aren’t looking to create an industry-disrupting new technology or service; they’re looking for continuous improvement […]

6 Tips to Running an Efficient Help Desk

Behind every successful help desk is a group of hardworking agents committed to meeting customer needs and support the agency mission. To ensure an effective help desk, leaders need to consider all avenues to implement accessible, simple, fast, and scalable help desk services. A help desk is a ticketing system essential to any organization that […]

9 Benefits of Hosting a Virtual Event

The COVID-19 pandemic put a halt to in-person federal agency events, but one positive trend has been the quick adoption of virtual event platforms as viable alternatives. With virtual events, agencies could continue to retain, inform, and engage with target audiences. Virtual events will remain relevant long beyond the pandemic. If you are looking for […]

May is Mental Health Awareness Month

What is Mental Illness? May is Mental Health Awareness Month- a time to reflect on the emotional well-being of individuals, families, and communities. Nearly half of adults in the United States will experience mental illness at some point in their lifetime, and one in five adults in the United States currently live with long-term mental […]

Splunk into Data Management

Day-to-day data management becomes more vital to the technology infrastructure of organizations. As we build more applications, reimagine the architecture for established systems, and more, we are continuously seeking out tools to streamline development, increase security and reduce risk. Similar to many other topics, there are plenty of ways to achieve these goals. There are […]

Federal Agencies Must Start Chatbot Development Now to Reap Future Benefits

Chatbots, which use artificial intelligence (AI) or machine learning to understand a visitor’s question or “intent,” can greatly improve customer service for federal agencies. But agencies lag in the adoption of chatbot technologies.  Chatbots are already providing more nuanced responses, 24/7, to customer/citizen inquiries than FAQs and simple keyword searches. But while private-sector adoption has moved swiftly, the public sector adoption rate is slower,” according to Chatbots Magazine.  “All organizations […]

A Pirate Finally Sets Sail!!!

The journey all started when my parents took me to a Jimmy Buffet concert in the Summer of 1989. I always have loved the water and swimming, but that summer the dream expanded into a desire to own and live on a sailboat. Fast forward 3 decades, 3 kids, and 1 Pandemic later and I decided “If […]

Utilizing CIO-SP3

Do you need Federal IT services for your agency? Unsure how to obtain services through CIO-SP3? In this article, you can learn more about how to utilize CIO-SP3 and the benefits. What is CIO-SP3?  CIO-SP3 Best in Class (BIC) Government-Wide Acquisition Contract (GWAC) is a ten-year Indefinite Delivery/Indefinite Quantity (IDIQ) contract managed by the NIH […]

Creating and Maintaining Access Controls

Information sharing continues to become more complex. We utilize information sharing every day to streamline operations in our organizations. We want our information to be accessible, secure, and sharable. However, some information is not for everyone’s eyes. The solution to this complex problem is Access Controls. Access controls secure, control, and manage information sharing with […]

Government Agencies Must Master Digital Citizen Engagement in 2021

Government agencies must continue to step up digital communications and outreach strategies in 2021, incorporating the breakthrough lessons learned in response to global pandemic challenges. Collectively, we’ve “vaulted five years forward in consumer and business digital adoption,” reports McKinsey Digital. Past engagement patterns are no longer the norm. Government communicators must respond in new ways to meet […]