Federal Agencies Must Start Chatbot Development Now to Reap Future Benefits

Chatbots, which use artificial intelligence (AI) or machine learning to understand a visitor’s question or “intent,” can greatly improve customer service for federal agencies. But agencies lag in the adoption of chatbot technologies.  Chatbots are already providing more nuanced responses, 24/7, to customer/citizen inquiries than FAQs and simple keyword searches. But while private-sector adoption has moved swiftly, the public sector adoption rate is slower,” according to Chatbots Magazine.  “All organizations […]

A Pirate Finally Sets Sail!!!

The journey all started when my parents took me to a Jimmy Buffet concert in the Summer of 1989. I always have loved the water and swimming, but that summer the dream expanded into a desire to own and live on a sailboat. Fast forward 3 decades, 3 kids, and 1 Pandemic later and I decided “If […]

Utilizing CIO-SP3

Do you need Federal IT services for your agency? Unsure how to obtain services through CIO-SP3? In this article, you can learn more about how to utilize CIO-SP3 and the benefits. What is CIO-SP3?  CIO-SP3 Best in Class (BIC) Government-Wide Acquisition Contract (GWAC) is a ten-year Indefinite Delivery/Indefinite Quantity (IDIQ) contract managed by the NIH […]

Creating and Maintaining Access Controls

Information sharing continues to become more complex. We utilize information sharing every day to streamline operations in our organizations. We want our information to be accessible, secure, and sharable. However, some information is not for everyone’s eyes. The solution to this complex problem is Access Controls. Access controls secure, control, and manage information sharing with […]

Government Agencies Must Master Digital Citizen Engagement in 2021

Government agencies must continue to step up digital communications and outreach strategies in 2021, incorporating the breakthrough lessons learned in response to global pandemic challenges. Collectively, we’ve “vaulted five years forward in consumer and business digital adoption,” reports McKinsey Digital. Past engagement patterns are no longer the norm. Government communicators must respond in new ways to meet […]

Building Spaces and Culture for Innovation within Software Factories

When you think of traditional offices, your first image is of long rooms filled with people typing away in their isolated cubicles. When you imagine a government facility, you envision military bases or Federal buildings filled with people in uniform, strong security, and people following orders given by their chain of command. However, what do […]

Forget the Headache of Shared Drives – 5 Best Practices to Developing a Usable Data Repository

Have you ever spent more than 5 minutes searching for a team file? Have you ever lost access to a file someone else created? Have you ever wondered is there a better way to manage team knowledge? There are plenty of ways to store and share information. Teams must wrestle with the different options to […]

Highlight FDIC Team Participates in AARP Foundation Meal Pack Challenge

Highlight strives to make a positive impact by giving back to our community as much as possible. This year, one of Highlight’s cybersecurity teams participated in the AARP Foundation Meal Pack Challenge, providing food products to those who are stricken in poverty. Our Project Manager, Rozia Henson, discovered the AARP Challenge and eagerly took advantage […]

A 2020 Thank You

As we come to an end of 2020, on behalf of Highlight, I would like to take a moment to say “thank you” to our valued customers, employees, and business partners. As we all know, this has been a challenging year, and you have each helped us to respond and adapt. To our customers, thank […]

An Interview with Rebecca Andino, CEO of Highlight Technologies, for National Entrepreneurship Day

Greetings friends and colleagues! In honor of National Entrepreneurship Day, I am sharing a little about my own entrepreneurial experience, growing and developing Highlight. Congratulations and good luck to all my fellow entrepreneurs and aspiring entrepreneurs! Q: What were you doing when you decided to start Highlight? A: I was working full time at a large consulting firm. […]